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Guarantee Policy

Why Lead2pass.com Is Reliable? 
Lead2pass.com can be your trustworthy source for various IT certifications, because we have the following advantages: 
1. All the reference materials in Lead2pass.com are compiled by experienced IT professional and experts who are familiar with latest exam and testing center for years. So our products could cover 100% of the knowledge points and ensure good results for every customer. 
2. Lead2pass.com continues to update the question pool in accord with real exams, which is to ensure the question coverage more than 95%. Also, Lead2pass.com will inform the customers about the newest products in time so as to help you pass your exam easily. 
3. Full refund guarantee! Our complete coverage of knowledge points will help most of the candidates pass the exams easily, but in case you fail on the very first trial, we guarantee a full refund on your purchase. Also you could choose to accept more products from Lead2pass.com. Our only aim is to assist you to pass the exam. 
4. Service first, customer first! Lead2pass.com will always accompany you during your preparation of the exams, so if any professional problems puzzle you, just contact our experts any time. 
Good luck! Lead2pass.com wishes good results for every candidate on first attempt, but if you fail to pass it, you can always rely upon us.

In What Situation Can I Claim The Refund? 
Every Lead2pass.com users are entitled with full refund if he/she fails the corresponding exam on first attempt in 30 days after the purchase of our product, or access another one free exam as compensation instead of refund in 90 days.
Notice: The refund or exchange guarantee is not applicable in the following situations:
1. One fails the exam within 7 days after the purchase. Although our Question & Answers are complete enough for you to understand all the knowledge points, yet less than 7 days is too short a time to learn it well.
2. Corresponding exams only. We only ensure refund for those who buy our product yet fails the corresponding exams in 30 days. 
3. Wrong purchase. In case you have downloaded and installed the incorrect product, Lead2pass will not entertain any claims.
4. In case of Free exam. (No matter fails or wrong choice).
5. Orders out of date. (150 days after the purchase date) 
6. Products on sale. (Guarantee can't be claimed for exam received for free or special discount price.)
7. Different person. (Candidate's name is different from payer's name.)
8. Pre-Order exam. (Is available for pre-order only)
9. Guarantee Policy is not applicable to Avaya, (ISC)2, ISACA, Dell-EMC, HP, PMI, Oracle and GIAC exams as these Vendors change these exams frequently.
10. Guarantee Policy is not applicable to RHCSA, RHCE, CCIE Lab and OCM Lab exams as these are hand-on lab exams. (We offer actual lab questions but you need to understand and master it.)

How to Claim Refund or Exchange? 
If one wants to claim Refund/Exchange, our "Payment Refund Procedure" is quite simple and we will require following information from you:
  • 1. Send us scanned copy of "enrollment slip" in certification exam i.e. we need to know that when you registered for the exam.
  • 2. Send us Scanned copy of your Result/Score Report in PDF format.
  • 3. Send us a filled in Refund Form Or Exchange Form.
For refunds you need to send all required information within 2 days after the test to [email protected]
It will be a repayment of the funds or you will be advised to procure a new product that may help you to pass your exam. Be patient, we will deal with it in 7 days after your submit.
For those who do not want to exercise the right of claiming refund and want to exchange it for another exam have a special offer. Lead2pass would like to offers one Free exam as compensation (Available for 1 Year) including original order with free update.
If other cases that are not on the list appear, Lead2pass.com Reserves Final Interpretation Rights.